At More Pathways, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
1.1. Personal Information: This includes your name, date of birth, contact information (address, phone number, email), and health-related information.
1.2. Health Information: We may collect health-related information such as medical history, symptoms, and treatment details necessary for providing osteopathic care.
1.3. Billing Information: If applicable, we collect payment information for processing fees for services provided.
2. How We Collect Information
We may collect your information through the following means:
2.1. Directly from You: Information may be collected when you provide it to us during consultations, appointments, or when filling out forms.
2.2. Automatically: We may collect information through the use of our website, including through cookies and other tracking technologies. Please refer to our separate Cookies Policy for more details.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1. To provide osteopathic care and related services.
3.2. To communicate with you regarding your appointments, treatment plans, and healthcare information.
3.3. For billing and payment processing.
3.4. To send you appointment reminders, newsletters, and updates related to our clinic, but only if you have provided your consent.
3.5. To comply with legal obligations, including record-keeping and reporting requirements.
4. Disclosure of Information
We may disclose your personal information to third parties only for the purposes mentioned above and under the following circumstances:
4.1. To healthcare professionals involved in your treatment.
4.2. To service providers who assist us in operating our clinic and delivering services.
4.3. To comply with legal obligations, such as reporting certain diseases to health authorities.
4.4. With your consent, for any purpose not outlined in this Privacy Policy.
5. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. We use secure systems, encryption, and access controls to safeguard your data.
6. Access and Correction
You have the right to access and correct your personal information held by us. If you would like to access or update your information, please contact our Privacy Officer (contact details provided below).
7. Complaints
If you have any concerns about how we handle your personal information, please contact our Privacy Officer. We will investigate and respond to your complaint promptly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website, and the effective date will be revised accordingly.
9. Contact Us
If you have questions or concerns about our Privacy Policy or data practices, please contact our Privacy Officer at:
admin@morepathways.com.au
By using our services, you agree to the terms outlined in this Privacy Policy.
Last Updated: October 2023